Notifications & Insights

Notification Center: Your AI's Feedback Hub

The Notification Center is your central hub for staying informed about your AI's performance and receiving valuable recommendations for improvement. Think of it as your AI's way of telling you, "Hey, here's what I've learned, and here's how we can do even better!"

Understanding the Importance of Notifications

Cereba's AI is constantly analyzing conversations, identifying patterns, and learning from every interaction. The Notification Center provides a streamlined way to access this valuable intelligence and ensure your AI is always operating at its peak. By paying attention to notifications, you can:

Identify Opportunities for Improvement: Notifications alert you to potential issues or areas where your AI could be more effective.
Optimize Your AI's Knowledge Base: Receive recommendations for adding missing information or clarifying existing answers.
Improve Customer Satisfaction: Be notified when a conversation indicates a client might be unhappy, allowing you to address concerns proactively.

Reviewing and Responding to Recommendations

Within the Notification Center, you'll find a list of both unread and read recommendations, each categorized by notification type. Here's a breakdown of the key notification types:

Knowledge Base:

These notifications indicate a question your AI encountered that it couldn't confidently answer from the current knowledge base. Cereba will suggest adding the missing information as an FAQ or Company Insight. You can review the suggested question, provide an appropriate answer, and instantly enhance your AI's knowledge.

Client Unhappy:

These notifications flag conversations where the AI detected signals of customer frustration or dissatisfaction. You can access the full conversation thread, review the specific points that triggered the notification, and take action to address the client's concerns directly.

Taking Action for Continuous Improvement

For each notification, you have several options:

Add to Knowledge Base: Provide the missing information or edit existing content to improve your AI's accuracy.
Review Conversation Thread: Dive deeper into the conversation to understand the context and identify opportunities for improvement.
Dismiss Notification: If a notification is not relevant or doesn't require action, you can mark it "read" to move it to the read section.

By proactively engaging with the Notification Center, you create a continuous feedback loop that fuels your Cereba AI's learning and growth. This collaborative approach ensures your AI is always evolving to meet the needs of your customers and drive better results for your business.