How to Disable Cereba.ai

If you need to personally manage a conversation without Cereba's AI intervention, you can easily disable the AI for specific contacts directly within your GoHighLevel account. This guide will show you how to use the "Cereba Disabled" field to stop AI responses and take control of the chat.

Instructions to Disable Cereba

Step 1: Access the Contact Record

Navigate to the specific contact in your GoHighLevel account whom you wish to interact with directly.

Step 2: Locate the "Cereba Disabled" Field

Find the "Cereba Disabled" field on the contact's record. You can place this field anywhere on the contact record for easy access. Many users prefer to position it near the top or in a dedicated "Cereba" folder to keep it handy.

Step 3: Disable Cereba

Check the box next to "Cereba Disabled" to stop Cereba from sending any AI-generated messages to this particular contact. Once this box is checked, all communications must be handled manually.

Step 4: Take Over the Conversation

With Cereba disabled, you can now send messages and respond to the contact without any AI interference. This allows for personal interaction as needed.

Re-enabling Cereba

If you wish to allow Cereba to resume handling conversations with the contact, simply uncheck the "Cereba Disabled" box. Cereba will then continue to interact with the contact based on the established AI protocols.

Using the "Cereba Disabled" feature provides flexibility in managing customer interactions, ensuring that you can provide personal attention when necessary while still benefiting from AI automation when appropriate.

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