C.O.R.E. | Knowledge Base

Equipping Your AI with Information

Your Cereba AI's knowledge base is its brain – the central repository of information it uses to understand and respond to leads effectively. A comprehensive knowledge base empowers your AI to engage in meaningful conversations, answer questions accurately, and guide leads through the sales process seamlessly.

Two Key Sections: FAQs and Company Insights

Cereba's Knowledge Base is divided into two crucial sections:

FAQs

The FAQs section is where you provide answers to common questions your customers might ask.

Company Insights

The Company Insights section is where you provide your AI with essential information about your brand, values, history, and unique selling points.

Tips for Creating a Powerful Knowledge Base

• **Anticipate Customer Needs:** Think like your customers and brainstorm the questions they are most likely to ask at different stages of their journey.
• **Provide Clear and Concise Answers:** Use straightforward language and avoid technical jargon to ensure your AI's responses are easy to understand.
• **Showcase Your Brand Personality:** Infuse your brand's tone of voice and values into your answers to create a consistent and memorable experience.
• **Keep It Updated:** Regularly review and update your knowledge base with new information, product updates, and evolving customer inquiries.
• **Write concise, focused questions and answers. Your AI will provide answers in your brands voice and tone.

By investing time and effort in building a robust knowledge base, you equip your Cereba AI with the intelligence it needs to excel as your brand's conversational representative.

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